Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizens Groups ISBN-13: 9780787957421
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Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizens Groups ISBN-13: 9780787957421 | 9780787957421, Book, Kennedy, Labor & Industrial Relations, Paperback, spreadr-hidden, W. J. D., Wiley-Interscience | ISBN-10: 0787957429
Original price was: $65.00.$35.12Current price is: $35.12.
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Author: Kennedy, W. J. D.
Brand: Wiley-Interscience
Edition: 1
Number Of Pages: 314
ISBN-13: 9780787957421
Release Date: 31-07-2001
Languages: English
Binding: Paperback
Part Number: Illustrated
Package Dimensions: 9.0 x 6.0 x 0.7 inches
Details: For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes
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