Business Process Mapping Workbook: Improving Customer Satisfaction ISBN-13: 9780470446287
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Business Process Mapping Workbook: Improving Customer Satisfaction ISBN-13: 9780470446287 | 9780470446287, Book, Keller, Paulette J., spreadr-hidden, Wiley | ISBN-10: 0470446285
Original price was: $50.00.$13.04Current price is: $13.04.
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ISBN-13: 9780470446287
Binding: Paperback
Author: Keller, Paulette J.
Release Date: 07-07-2009
Languages: English
Edition: 1
Number Of Pages: 264
Package Dimensions: 10.0 x 7.0 x 0.6 inches
Details: A holistic approach to harnessing a companys processes to achieve true customer satisfaction
Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
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