Managing Risk in Communication Encounters: Strategies for the Workplace ISBN-13: 9781412966672

Author: Kassing, Jeffrey (Jeff) W.

Brand: SAGE Publications, Inc

Edition: 1

Number Of Pages: 272

ISBN-13: 9781412966672

Release Date: 19-01-2010

Languages: English

Binding: Paperback

Part Number: Illustrated

Package Dimensions: 8.8 x 6.0 x 0.7 inches

Details: This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.